Show Notes 167: Flok - Revolutionising Physiotherapy with AI

The latest episode of the Cambridge Tech Podcast brings a fresh wave of innovation straight from the heart of the UK’s tech capital. Hosts Faye Holland and James Parton take listeners on a rapid-fire journey through the vibrant Cambridge tech scene before diving into a fascinating interview with Finn Stevenson, CEO and co-founder of Flok. If you’re a startup founder, venture capitalist, or simply captivated by the transformative power of technology in society, this one’s not to be missed.

Finn Stevenson & Flok’s Disruptive Digital Physiotherapy

The main event is a deep-dive interview with Finn Stevenson, who brings a unique combination of medical expertise, startup experience, and relentless ambition to solve one of healthcare’s biggest headaches: scalable, accessible physiotherapy.

Key Takeaways:

Direct Problem, Clever Solution

Drawing on his experiences as an Olympic-level rower and healthtech professional, Finn noticed a gap:

“For most people, access to high-quality, frequent physio is nearly impossible.” Enter Flok: an AI-powered physiotherapist offering on-demand, regulation-compliant digital care.

AI Meets NHS Service Models

Rather than building another SaaS product, Flok became a licensed healthcare provider.

“We are a CQC-approved provider, treating NHS patients directly using our technology and clinicians.” This makes procurement smoother and delivers real outcomes for both patients and the NHS.

Technology Built for Safety & Scalability

Flok’s approach shuns off-the-shelf LLMs in favour of a domain-specific language for clinical reasoning, ensuring safe, explainable decision-making at every step. The system combines real-time video assembly (with a real physiotherapist, Kirsty, as the face of the AI) and robust guardrails against clinical risk.

Adoption and Impact

The results speak for themselves: 68% of patients offered Flok’s service choose it over traditional care, covering ages 18 to 75, and less than 2% need traditional escalation. “Positive patient feedback is central. If people aren’t happy, we don’t have a business.”

“If you offer people same day access to care, no waiting list, 24/7 appointments, no travel… a very large number of people find that is very compelling.”

Startup Journey & Scale

Investment Ready: Raised £3.2M pre-product, pre-team. Investors love the addressable market: 80% of healthcare spend is on the delivery of services, not just tools.

Built in Cambridge: Access to deep tech talent, regulatory expertise, and Europe’s largest bio campus makes Cambridge a “no-brainer” HQ.

Actively Hiring: From engineering to clinical and commercial roles—Flok is scaling rapidly, innovating across new therapy areas.

Why Listen & Subscribe?

This conversation is a masterclass in building tech-driven healthcare businesses for real-world impact. With candid insights on fundraising, regulatory navigation, and the realities of scaling in the NHS, Finn and the hosts offer both inspiration and practical lessons.

Don’t miss it. Hear how Flok is setting a new standard for digital health, and get the inside scoop on what’s next for Cambridge’s thriving startup ecosystem. Subscribe to the Cambridge Tech Podcast now—where founders and innovators are shaping the future, one episode at a time.

To listen and subscribe, search for ‘Cambridge Tech Podcast’ on your favourite podcasting platform or visit cambridgetechpodcast.com.